Quality/Bugtriage Stock Answers

Latest revision as of 12:18, 13 July 2011

A quick and dirty collection for anybody triaging bug reports in meego.com Bugzilla. These stock answers are meant to be copied and pasted to bug reports that either need more information, or for other common cases.

Feel encouraged to edit/enhance to share knowledge here! -User:Andre

Generic

Report too vague

Thanks for reporting this, but unfortunately this report is not very useful because it doesn't describe the issue well. If you have time and can still reproduce the problem, please read https://bugs.meego.com/page.cgi?id=bug-writing.html and http://wiki.meego.com/Quality/How_To_Report_Bugs and add a more useful description to this bug.

Not a bug / ask in forum

Please note that bugs.meego.com is not a support forum — it is a bug tracking system for software errors. Hence closing this report as INVALID. For future reference, please ask support questions in the forum at http://forum.meego.com/ or on the community mailing list at http://meego.com/community/mailing-lists . Thanks!

Duplicate

Thanks for reporting this! This particular issue has already been reported in our bug tracking system, but please feel free to report any further bugs you find. Also feel encouraged to vote for the original bug report if interested.

Obsolete version

Thanks for reporting this! Can you please test this again running the latest available release? The latest release should be available through the Software Update function.

Please verify

A future public update [...more version info here...] will include the fix. Please verify that this new version fixes the bug by marking this bug report as VERIFIED after the public update has been released and if you have some time. Thanks in advance!

Crashes

Coredump needed

Please provide a coredump of the crash by using http://wiki.meego.com/Quality/bkm/corewatcher

gdb

If this is reproducible, can you please install gdb and debuginfo packages for the affected packages (e.g. for handset video issues the command would be "zypper install meego-handset-video-debuginfo" and make sure that enabled=1 is enabled for the relevant debuginfo repository in the file /etc/zypp/repo.d/), then open the terminal, enter "gdb command" (command is the package name), enter "run", make it crash, enter "thread apply all bt", enter "list", and provide the output of both here? Thanks in advance!

dmesg

Can you please post the output of the command "dmesg" as an attachment here (in case you are not a developer running some non-public prototype)?

Application Freezes

If this is reproducible, can you provide the output of "powertop -d" in the terminal when the application freezes?

Communication

IM (Instant Messaging)

Can you please run "meego-app-im-dumplogs" from a terminal and reproduce the problem? It will create several log files; please attach them to this bug report.

SIP

Please create a log as described at http://telepathy.freedesktop.org/wiki/Debugging . To include SIP messages in the log, please first export TPORT_LOG=1 in the environment where telepathy-sofiasip is launched (the console, otherwise this should be in the user session, or the environment of dbus-daemon for same).

Skype

Skype is not a MeeGo.com component and is closed-source and non-redistributable, hence closing this report as INVALID. See http://developer.skype.com/SkypeGarage/ReportIssue for reporting Skype issues.

Telephony

D-Bus log

Please try to collect session D-Bus logs by launching dbus-monitor in the user shell:

dbus-monitor --session > dbus-session.log

Missing Service Center field in SMS settings

Could you attach here the output of /usr/lib/ofono/test/list-modems script? Is the output of the above script showing anything in ServiceCenterAddress?

Problems with modem detection

Can you please attach:

1) ofono logs for this issue:

  In /etc/rc.sysinit, replace
      if [ -x "/usr/sbin/ofonod" ] ; then
               /usr/sbin/ofonod
       fi
  with
      if [ -x "/usr/sbin/ofonod" ] ; then
               /usr/sbin/ofonod -d '*' -n > /tmp/ofono.log 2>&1
       fi
  After testing, please attach /tmp/ofono.log here.

2) Result of the command /usr/lib/ofono/test/list-modems entered in the terminal

3) lsof | grep libsm (you will have to install lsof using the command "zypper install lsof")

Also, setting OFONO_ISI_DEBUG=1 and OFONO_ISI_TRACE=1 in environment variable before might provide more info. See the HACKING file of oFono for more info.

Dialer application call data issues

Please attach logs from ofonod and dialer:

In one terminal:

1. sudo killall dialer
2. sudo killall ofonod
3. sudo ofonod -n -d "*"

In second terminal:

1. dialer -prestart --output-level debug

Also please send the output of the "date" command around the time of the calls.

What locale are the device set to? Please attach the output of the following commands:

1. locale
2. gconftool-2 -R /meegotouch/i18n

Slow display of UI

If this is reproducible: - How many contacts were in the system? - How many seconds it took for sms to display? - Did the time to display differ on subsequent invocations? - If you erase all contacts (please have a backup), does SMS come up faster?

Connectivity

General connection problems

Does the same result happen with the connman-test scripts?

Bluetooth not seen

What is the output of running "hciconfig" in the terminal? If output is shown this should be a User Interface bug; If not, please also attach the output of "dmesg" here (in case you are not a developer running some non-public prototype).

WiFi

WiFi not seen

Can you please provide the output of "test-connman list" in the terminal?

Mixed mode

Maybe your router not implementing mixed mode properly. Can you please on your MeeGo machine:

1) Open a terminal

2) kill connmand, kill wpa_supplicant

3) Edit a wpa_s.conf file with the following content:

 network={
       ssid="YOURSSID"
       scan_ssid=1
       key_mgmt=WPA-PSK
       psk="YOURPASSPHRASE"
 }

Where YOURSSID would be the SSID of the AP you're having trouble to join with ConnMan.

4) Then run: sudo wpa_supplicant -Dwext -iwlan0 -dd -c wpa_s.conf > wpa_s.log

5) Wait for a minute or so, Ctrl-C and attach wpa_s.log to this bug report.

Data

Tracker

If music or video files are not displayed in the application, try running "tracker-search -v" in a terminal.

Please check https://live.gnome.org/Tracker/Documentation/ReportingBugs for how to provide more information.

Desktop

MyZone

Please run "grep meego-panel-myzone /var/log/messages" (as root user) on a failed boot and provide the output here.

Graphics

X

If X fails to load please provide the content of /var/log/uxlaunch.log and ~/.xsession-errors

Multimedia

PulseAudio log

Please provide a Pulseaudio log by killing pulseaudio (TODO: how?) and then restarting it by running "pulseaudio -vvvv".

Power Management

Please always provide the output file of "powertop --html" on any power management issues. Thanks!

SDK / Images

Problems creating images

Please attach your config file /boot/extlinux/extlinux.conf in your image to this bug report.